Shipping policy

Shipping Policy

Last updated: September 6, 2026

Shibui Goods ships trading cards, graded slabs, sealed product, and collectibles from New Jersey. We ship within the United States only. Every order is packed by hand and sent with tracking.

1. Processing time

Orders ship within 4–10 business days of payment clearing. Orders are not shipped or delivered on weekends or holidays. If your order will be delayed significantly beyond this window, we will email you.

Business days are Monday through Friday, excluding U.S. federal holidays. Your estimated delivery date is processing time plus carrier transit time.

2. Transit times

Shipping options and costs are shown at checkout. Once your order is dispatched, delivery time is determined by the carrier.

Transit estimates are provided by the carrier, are estimates only, and are not guaranteed. Carrier delays, weather, holidays, and address issues can extend them. Shibui Goods does not refund shipping charges or orders for transit delays.

Every order ships with tracking, emailed to you once the order leaves us. Tracking can take up to 24 hours to show movement after the label is created.

3. Packaging

Singles are penny-sleeved, placed in a toploader or card saver, sealed in a team bag, and shipped in a rigid mailer. Graded slabs are wrapped and braced so the case cannot shift. Sealed product ships in a box with fill, not a mailer.

4. Shipping insurance

Standard shipping includes the carrier's built-in coverage of up to $100 per package against loss or damage in transit.

Additional coverage is available on request for orders above that amount. If you want your order insured for its full value, email us before or immediately after placing it, and we will invoice the added cost separately.

Loss or damage beyond the covered amount is the customer's responsibility. If you order a high-value item and decline additional coverage, Shibui Goods cannot reimburse you for loss or damage in transit beyond what the carrier pays out.

5. Multiple orders and stock issues

Orders placed to the same address before dispatch are combined into one shipment where possible, and overpaid shipping is refunded.

If an item becomes unavailable after you order, we will email you to substitute it, wait for restock, or refund that item.

6. Address accuracy

You are responsible for entering a correct and complete shipping address, including apartment or unit numbers.

If your address is wrong, email dhairya3335@gmail.com immediately with your order number. We can usually fix an address before dispatch. Once a label is created and the package is with the carrier, we cannot change it, reroute it, or recall it, and orders sent to an address entered incorrectly are not refundable.

7. Undeliverable packages

Packages returned to us as undeliverable — wrong address, unclaimed, refused, or left uncollected at a carrier hold — are subject to a restocking fee. Refunds cover the item cost minus original shipping, the restocking fee, and any return shipping the carrier bills us.

Reshipment is available at your cost. Email us with your order number.

8. Lost, stolen, and damaged packages

Once the carrier accepts a package, delivery is outside our control. Claims are limited to the coverage on the package as described in Section 4.

Marked delivered but not received. Check with neighbors and household members and contact your local post office with the tracking number — packages are often scanned early or left next door. If it hasn't turned up in 3 business days, email us. Shibui Goods is not responsible for packages confirmed delivered by carrier tracking; if you believe yours was stolen, file a report with your local authorities.

Lost in transit. If tracking stops updating for 7 or more business days with no delivery scan, email us and we will open a carrier trace and file a claim for the covered amount.

Damaged on arrival. Photograph the outer packaging, inner packaging, and item before unpacking further, and email us within 3 days of delivery. Keep all packaging — carriers require it for claims.

Carriers decide claim outcomes and can take several weeks. We will keep you updated and pass through any payout owed to you.

9. Returns

Most items are final sale and non-returnable. This includes all singles, graded slabs, sealed product, promos, and lots. Condition and contents are described and photographed on every listing — please review them before ordering.

A limited number of items are eligible for return, noted on the product page where it applies.

To request a return, email dhairya3335@gmail.com within 3 days of delivery with your order number, the item, and the reason. Requests are reviewed and approved individually. Do not ship anything back before you receive written approval and return instructions — unapproved returns are refused.

Approved returns must arrive in the condition they were sent, in their original protective packaging, with sealed items unopened. Return shipping is arranged case by case depending on the reason. Original shipping charges are not refunded.

None of this affects your rights if an order arrives damaged, is missing items, or does not match its listing. Contact us and we will make it right.